And they're getting fined, sometimes more than once, for cutting corners that could affect your health. At least the customer service was nice.A number of eating establishments in Waterloo Region are skipping some of the most critical steps when it comes to preparing your meal safely. But isn’t the whole point for the chicken to be marinated in the sauce? The portions were quite small for 12$ but the food tasted decent at most, I could tell it was reheated but it really seems like they were trying to cheap out. When me and my friends went and sat at the restaurant over we opened up the styrofoam box to see golden coloured chicken with no “Sweet & Sour” on it and that it was in a separate container. That aside, the whole thing (Sweet and Sour Chicken & Rice and a Drink) cost me 12$, not to mention when we sat down we were told they didn’t have Dine-In, (Mind there are no restrictions to sitting and Vaccine Passport etc) so there was no restaurant ambience, and we were the only ones during Lunch-time which is surprising. I ordered the Sweet and Sour Chicken and though I ordered Pad Thai noodles I received Rice. This used to be a hot spot back in 2019 but I finally got my chance to try it. For the time I’ve been in Cambridge I never had visited Ginger Express. The lack of compassion you have for the guests that walk through your doors (that I may add is the reason you have a paycheque) and the lack of problem solving skills you possess to ensure repeat customers will reflect on your success or failure eventually.Īverage. I’ve learned in this industry your food is as good as your heart is in it. This man has ZERO customer service skills and shows little interest in the success of this location. I explained issues he dismissed my complaint with all food is pre-portioned and wasn’t gonna do anything about it. Saved food and receipt, called in the morning and spoke to same gentleman from last night. I opted out of eating hoping to get dish corrected, called twice during operating hours with no answer. I seen my peppered beef consisted of onion and green pepper with very little meat and beef unseasoned, texture wasn’t right either. 2 two combination meals came to $30, portion sizes was unimpressive. ![]() After ordering directed to sit on 2 broken chairs and food was ready quickly. ![]() When I asked why no dine a man answers ‘preference’ This is odd because every seat generates revenue. Tables were ribboned off and chairs stacked in hallway in what’s a small location. First impressions are big in the restaurant industry hence appearance of staff/dining room important. The serving sizes are so generous we had takeaway for a meal the next day. On all accounts, our choices did not disappoint, left us raving about our deliciously tasty mini buffet and again reminded us of our visits to Thailand. Shrimp Pad Thai and a vegetable tofu dish rounded out our choices. We also shared the papya salad which was a little spicy, but just enough to tingle your lips. One order of Tom Yom Soup, a pretty close match to dining in Asia, was good for the three of us. Nice little feature to fill in our own menu, but at this dine in experience the prices were listed. Our young son, 10, enjoyed the activity of filling in the order form taking stock of the choices we made after a very thorough look at all the tempting offerings on the menu. Soon after being seen to our table, we were presented with our menus and order forms. Upon stepping through the reception, where we were greeted by our Vietnamese host, there was that evocative aroma, the ever so reminiscent trademark scent, with strong aromatic components wafting from the kitchen oh so typical of Thai restaurants I found myself at in the land of smiles. We finally decided on a time to experience this establishment’s culinary delights in a dine in setting. ![]() We were initiated to this fine family dining establishment by way of tucking into my missus’ luncheon leftover takeaway of Tom Yom Soup, red shrimp curry and a salad not too too long ago and were pretty well hooked from that time.
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